Quick Answers
Frequently Asked Questions
Everything you need to know about shopping at Jewellery Central.
Ordering
How do I place an order?
Simply browse our jewellery collections, select your desired pieces, choose your size if applicable, add them to your cart, and proceed to checkout. We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. Your order will be processed immediately upon payment confirmation.
What payment methods do you accept?
We accept Visa, Mastercard, and American Express credit and debit cards, plus PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways to protect your information. High-value orders may undergo additional security verification.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Contact support@jewellerycentral.com immediately if you need to make changes. Once shipped, orders cannot be cancelled but can be returned under our 30-day policy.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping typically arrives within 3–5 business days from fulfilment. Express and next-day options are available at checkout. Every order includes free shipping insurance.
How is jewellery packaged for shipping?
All jewellery is carefully packaged in premium gift boxes with protective cushioning to prevent damage during transit. High-value items receive additional security measures and discreet outer packaging for your privacy.
Do you ship internationally?
Yes, we ship to selected international destinations including Europe, USA, Canada, Australia, and New Zealand. International shipping costs and delivery times are calculated at checkout. Customers are responsible for any import duties or taxes.
Products
What materials do you use?
We use only genuine precious metals (925 sterling silver, 9ct/14ct/18ct gold, 950 platinum) and authentic gemstones. All our precious metal jewellery is hallmarked as required by UK law. We clearly identify any treated or synthetic stones.
Are your gemstones natural?
We use natural gemstones unless otherwise stated. Some gemstones undergo standard industry treatments (like heat treatment) to enhance their appearance, which we disclose on the product page. Lab-created stones are clearly identified.
Do you offer ring resizing?
Many of our rings can be resized by our expert jewellers. Contact us with your ring size and the product details. Resizing fees may apply depending on the metal and design. Certain rings with complex settings or eternity bands cannot be resized.
What is the difference between carat and karat?
Carat (ct) refers to the weight of gemstones and diamonds. Karat (K or kt) indicates the purity of gold (e.g., 9K, 14K, 18K, 24K). We use both terms correctly throughout our product descriptions.
Jewellery Care
How should I care for my jewellery?
Store pieces separately in the provided boxes or soft pouches to prevent scratching. Clean regularly with a soft cloth. Avoid exposure to chemicals, perfumes, and cosmetics. Remove jewellery before swimming, exercising, or sleeping. See our Care Guide for detailed instructions.
How do I clean my jewellery?
Gold and platinum can be cleaned with warm water and mild soap using a soft brush. Silver can be polished with a silver polishing cloth. Gemstone jewellery should be cleaned gently to avoid loosening settings. Avoid ultrasonic cleaners for fragile stones like emeralds and opals.
What should I do if my jewellery tarnishes?
Sterling silver naturally tarnishes over time—this is normal and not a defect. Use a silver polishing cloth to restore shine. For gold and platinum, regular cleaning maintains lustre. We offer professional cleaning services for a fee.
Returns & Support
What is your return policy?
We offer a 30-day return policy for all items in their original, unworn condition. Earrings must have hygiene seals intact. Personalised items are non-returnable. Contact us to initiate a return, and we'll provide a prepaid shipping label for UK returns.
How do I track my order?
You'll receive an email with tracking information once your order ships. Click the tracking link to see real-time updates. You can also log into your account to view order status and tracking information.
Do you offer gift wrapping?
Yes! All our jewellery comes in premium gift boxes. You can add a personalised gift message at checkout. For special occasions, we offer luxury gift wrapping options for an additional charge.
How can I contact customer support?
Email us at support@jewellerycentral.com for any questions or concerns. We typically respond within 24 hours on business days. For urgent matters, you can also reach us via the contact form on our website.
Still have questions?
Our support team is here to help with any questions not covered above.
Email Support